Welcome to our FAQ page. Below are answers to the most commonly asked questions about our leather products, shipping, payments, and policies.
1. Where are your products made?
All products sold by Leather Planat are crafted and shipped from Pakistan. We specialize in high-quality genuine leather products designed for durability and long-term use.
2. Do you ship to the United States?
Yes, we ship nationwide across the United States.
Orders are dispatched from Pakistan and delivered to U.S. customers within the estimated timeframe mentioned in our Shipping Policy.
3. How long does shipping take?
Estimated delivery time to the USA is:
7–14 business days
Please note that delivery times may vary due to customs processing or shipping carrier delays.
4. Do you offer free shipping?
(Choose one option and delete the other)
- Yes, we offer free shipping on all U.S. orders.
OR - Shipping costs are calculated at checkout based on your location.
5. Will I have to pay customs duties or import taxes?
Since orders are shipped internationally from Pakistan:
- U.S. customs authorities may apply import duties or taxes.
- Any customs fees are the responsibility of the customer.
- Leather Planat is not responsible for delays caused by customs clearance.
6. How can I track my order?
Once your order is shipped:
- You will receive a confirmation email.
- A tracking number will be provided.
- Tracking updates may take 24–48 hours to appear.
7. What payment methods do you accept?
We accept secure payments through trusted providers such as:
- Stripe
- PayPal
We do not store your full credit or debit card information.
8. Are your leather products genuine?
Yes. We use genuine leather materials. Due to the natural characteristics of leather, slight variations in texture and color may occur, making each product unique.
9. Can I return a product?
Yes, we accept returns within the timeframe mentioned in our Return & Refund Policy.
To be eligible for a return:
- The item must be unused.
- It must be in original packaging.
- You must contact us before sending the item back.
10. What if my product arrives damaged?
If your product arrives damaged:
- Contact us within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- We will review your case and provide a solution (replacement or refund if eligible).
11. Can I cancel my order?
You may request cancellation within 24 hours of placing the order.
Once the order has been shipped, it cannot be canceled.
12. Do you offer custom leather orders?
(Keep only if applicable)
- Yes, we offer custom leather orders. Please contact us before placing your order.
OR - Currently, we do not offer custom orders.
13. Is my personal information secure?
Yes. We use SSL encryption and secure payment gateways to protect your personal and payment information.
For more details, please review our Privacy Policy.
14. How can I contact Leather Planat?
You can contact us at:
Business Name: Leather Planat
Email: info@leatherplanat.com
Office No: 042 37223371
Customer Service No: +92 3066233337
Permanent Address: Office No 3 AL Karim Chamber 2 Mozang Road Lahore Punjab
We aim to respond within 24–48 business hours.